Refund Policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS APPLY.

Returns

Is it possible to return my order?

Yes, it is possible to return your order.

If you are not satisfied with the items you have ordered, you may return them within 30 days of receiving your order.

To be eligible for a return, your order must meet the following conditions:

  1. The product must contain all original parts and components and must be returned in its original packaging.

  2. The product may only show signs of normal handling. Damage caused by careless or improper handling is not accepted.

  3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.

  4. If the product is defective, the defect must have been identified immediately upon receipt.

  5. We are entitled to charge the customer for the return shipping costs.

  6. Returns will be processed within 7 working days. If all return conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that the products have been used, damaged or handled improperly through no fault of our own.

How can I return my order?

If your order meets the conditions listed above, please follow these steps to start the return process:

Send an email to:

info@

Please include the following information in your email:

  • Order number

  • Reason for the return

  • Photo of the product in case of damage or breakage

  • Customer's first and last name

  • Customer's address

After receiving your request, we will contact you and provide you with the correct return address.

Please do not return your order to the sender's address.
We will provide you with the correct return address after your return request has been approved.

The customer is responsible for all return shipping costs.

CANCELLATION POLICY

Consumers have a right of withdrawal in accordance with the following provisions, provided that the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

A. CANCELLATION CONDITIONS

Right of cancellation

The cancellation period is 14 days from the day on which you, or a third party appointed by you who is not the carrier, receives or accepts the last item in your order.

As we use a fully automated order-processing system, orders are processed immediately after they are placed.

For this reason, we cannot stop the shipping process once an order has been processed. If the order has already been shipped, cancellation is no longer possible before delivery.

To exercise your right of withdrawal, you must inform us (SHOP NAME) of your decision to withdraw from this contract by means of a clear statement, for example by email.

The withdrawal process is considered complete once we have received the returned goods.

The cost of returning the goods is the responsibility of the customer.

Orders already in transit

As our products are shipped from Asia, delivery may involve longer transit times that are outside our control.

If your order is already on its way to you, cancellation is no longer possible.

Please wait until you have received your order and then return it to us in accordance with our return procedure.

You may, of course, inform us in advance that you wish to cancel your order.

To ensure that your return is processed as quickly as possible, we ask you to provide us with proof or confirmation of the return shipment.

Consequences of withdrawal

If you withdraw from this contract, we will refund the payments we have received from you, excluding delivery costs and any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us.

The refund will be processed without unnecessary delay and no later than 14 days after we have received both your notice of withdrawal and the returned goods.

The refund will be made using the same payment method that you used for the original transaction, unless another payment method has expressly been agreed with you.

You will not be charged any additional fees for receiving the refund.

Return address

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S OWN EXPENSE.

Please contact us before returning your order so that we can provide you with the correct return address.